A bill to make the RCFE complaint process more timely and efficient. AB 1911 puts an end to Community Care Licensing’s (CCL) practice of informally screening complaints and not telling complainants their issue is not going to be investigated. The bill also imposes investigation deadlines for RCFE complaints that aligns with deadlines for nursing home complaint investigations, and requires written notice to the complainant when a complaint is received and assigned for investigation.
This bill codifies recommendations made by the statewide Long-Term Care Facility Access Policy Workgroup to ensure long term care facility resident access to designated support persons and other critical service providers during public health emergencies. Co-sponsored with the Office of the State Long Term Care Ombudsman. Status: N/A
This bill prohibits long term care facilities from discriminating against Medi-Cal beneficiaries in any manner, including, but not limited to, admission practices, room selection and placement, meals provision and waiting time for surgical procedures. Long term care facilities often refuse to serve Medi-Cal beneficiaries or terminate their services when their payment source is switched to Medi-Cal.
This bill clarifies that residents of residential care facilities for the elderly (RCFE) have the right to request, refuse, or terminate services. Residents are often forced to pay add-on charges for services they do not need and are led to believe they may not refuse. Status: N/A